Most frequently asked questions

No. Joining Watchlabb is free.

New accounts are opened with WhatsApp, Google or Microsoft. E-mail sign-in is for members who signed up with an e-mail address before. Once you have joined, you can add an e-mail address to your account in Profile settings.

No. Watchlabb has no passwords. You sign in with a one-time code sent to WhatsApp or your e-mail, or with your Google or Microsoft account.

If you signed in with a phone number you had not verified on your account, a new, empty account was opened. Sign out and sign in with the method you used to sign up (Google, Microsoft or e-mail). Then verify your number in Profile settings › Phone. Because the number is on the empty account, the screen guides you; follow the steps to move the number to your main account.

First try your Google and Microsoft accounts, then ask for a code with your e-mail address. Use phone sign-in only if you have verified your number before. If you cannot find your account, write to our support team.

Sign in with Apple has been closed. If you shared your real e-mail address, sign in with Continue with e-mail or with a Google or Microsoft account that has the same address. If you hid your e-mail and have verified your phone number before, sign in with your phone number. If you have not verified your phone, you need to sign up again.

Yes, you can skip it with Later. You can browse the site and view listings. To post listings, open a store, verify your identity and bid in auctions, you need to verify your number.

It means the number has been used with another account. Follow the steps on screen and enter the code sent to the number. You can then switch to that account, or move the number to this account if the other one is empty. If both accounts have listings or other content, write to our support team.

Identity verification shows that everyone who posts a listing or opens a store is a real person. It is needed to post listings, open a store, bid in auctions and add a bank account for a Trink Saat payment.

Images of your document and your face are not saved in Watchlabb's membership database. When verification is approved, your name, date of birth, gender, ID number and document details are kept. Details are in the Identity and Biometric Verification Privacy Notice.

You choose it in Profile settings › Profile › Display name: first name and initial (for example Ayşe Y.) or full name. The default is first name and initial.

No. The seller card on your listings shows only your city and country. Your full address is not shown to other members.

No, it is optional. With the address you add, you can sign in by e-mail and receive account security notices.

It is a personal security code, for example blue-eagle-47. WhatsApp messages from Watchlabb start with the line "Watchlabb signature: your code". If the code in the message matches yours, the message comes from Watchlabb.

Yes. Choose TRY as the currency on the Preferences tab of Profile settings. You see listing prices in Turkish lira; the price set by the seller does not change.

At the bottom of the Profile tab in Profile settings, tap Delete my account, review what will be deleted and confirm. If you have an open store, a Trink Saat process in progress or an auction that is not settled, these must be completed first.

No. Deletion cannot be undone. You can sign up again with the same phone number; your new account starts empty.

After choosing the brand and model, you can pick “Unworn”, “Pre-owned” or “Doesn't matter” for condition. For box and papers you can choose “Yes” or “Doesn't matter” separately. Matches are made on these choices.

All verified stores see members' requests in the “Wanted watches” list in their panel. If they have a watch that fits a request, they publish it as a listing with “I have it”. When the listing goes live, members whose preferences match are notified. Stores can also add the models they are looking for on behalf of their clients to their own radar.

No. Verified stores see the wanted watch, its preferences and how many members are looking for it in the request list. The names and contact details of the members behind a request are not shared in this list.

You choose the brand and model you want and set your preferences for condition, box and papers. When a new listing that fits them is published, you get a notification. You can view the listing and contact the seller directly.

No. Adding watches to your radar and getting notified about new listings that fit your preferences is free.

Yes. Use “Add to my radar” on the sold listing's page. Once you set your preferences, you hear about new listings of the same model that fit them.

From the notification you reach the listing and see the watch's photos, details and price. If you are interested, you talk to the seller directly through the listing. You agree the terms of sale with the seller; Watchlabb does not act as an intermediary.

No. Listings from both stores and private sellers can match the requests on your radar. You get a notification when a new listing that fits your preferences goes live.