Membership and account

Anyone aged 18 or over can join Watchlabb. Your age is checked during identity verification; members under 18 cannot list watches or open a store.

You sign up with a code sent to your mobile number on WhatsApp:

1. On the sign-in screen, open the Sign up tab and tap Continue with WhatsApp.
2. Choose your country code, enter your mobile number and tap Send code to WhatsApp.
3. Enter the 6-digit code you receive on WhatsApp and tap Verify.
4. At the Your details step, enter your first and last name and tap Complete sign-up.

Signing up this way also verifies your phone number.

On the Sign up tab, tap Continue with Google or Continue with Microsoft and choose your account. Your first and last name are taken from that account. You are then asked to verify your phone number; you can tap Later to skip this step for now.

Only your first and last name are required on the Welcome form. Gender, date of birth, country, city and address are optional. The form appears when your first or last name is missing from your Google or Microsoft account.

The first time you open your dashboard, you are asked to accept the Membership Agreement and the Platform Terms of Use. Read them and tap I have read and accept.

It lets you choose whether to receive Watchlabb's offers and announcements on WhatsApp. Pick Yes, send me offers or No, listing notifications only. The same screen also shows your personal signature code. You can change your choice later in the Campaigns and news row of Notification settings.

The Sign in tab has four options: Continue with Google, Continue with Microsoft, Continue with email and Continue with phone number. Choose the method you signed up with or one you have verified on your account.

Tap Continue with email, enter your address and tap Send code. Enter the 8-digit code sent to your inbox and tap Sign in. Codes are only sent to e-mail addresses registered on Watchlabb.

Tap Continue with phone number, enter your number and type in the 6-digit code you receive on WhatsApp. This option is for members who have already verified their phone number on their account.

Yes. Once you verify your phone number on your account, you can sign in to the same account by phone.

1. Sign in with Continue with email.
2. Verify your number at the Verify your phone number step or in Profile settings › Phone.
3. From then on, use Continue with phone number to open the same account.

Signing in with e-mail keeps working too.

Yes. When you sign in with a Google or Microsoft account that has the same e-mail address as your Watchlabb account, your existing account opens. When a new sign-in method is added to your account this way, we send a notice to your e-mail address.

You are reminded of this step until you verify your phone number. You can verify your number now or tap Later to skip it. A verified phone number is needed to list watches, open a store and verify your identity.

After several wrong codes in a short time, phone sign-in is locked for 15 minutes. Request a new code once the 15 minutes are up.

Google and Microsoft sign-in do not work on pages opened inside apps such as Instagram, Facebook or TikTok. Continue with your phone number, or use the ⋯ menu at the top right to open the page in Chrome or Safari.

You cannot sign in to a suspended account. Please write to our support team at destek@watchlabb.com.

• On desktop: Click the row with your name at the bottom of the left menu and choose Sign out.
• On mobile: Tap Menu at the bottom and then Sign out at the end of the menu.

No. Signing up and signing in with Apple are not available. You can join Watchlabb with WhatsApp, Google or Microsoft.

If you have verified your phone number before, first sign in with Continue with phone number. Then go to Profile settings › Profile › E-mail, tap Add email and enter the 6-digit code sent to your new address. From then on you can sign in with that address using Continue with email.

A verified phone number is needed to post listings, Trink Saat listings and auction listings, apply for a store, start identity verification and bid in auctions. WhatsApp notifications, your signature code and phone sign-in also rely on a verified number.

You verify your phone number on the Phone tab of Profile settings:

1. Open Profile settings and go to the Phone tab. On mobile, pick the tab from the tab selector in the top bar.
2. Enter your mobile number in New number and tap Send code.
3. Enter the 6-digit code you receive on WhatsApp and confirm.

If you signed up by phone, your number is already verified.

In Profile settings › Phone, enter your number in New number, tap Send code and enter the 6-digit code you receive. Your registered number stays the same until the new one is verified. If your account has an e-mail address, we send a notice there when the number changes.

You start identity verification in the Identity section of Profile settings › Profile. Before you begin, verify your phone number and have your ID document with you.

1. In the Identity section, tap I consent and start.
2. Follow the steps on the screen: show your document and your face to the camera.
3. When you finish, the result appears in the Identity section within a few minutes.

Yes, you can start it on a computer. Scan the QR code on the screen with your phone to continue the verification there.

Tapping this button means you give your explicit consent under the Biometric Identity Verification Explicit Consent Text. The data processed and how long it is kept are explained in the Identity and Biometric Verification Privacy Notice.

The Identity section shows the status of your verification:

• Not started: You have not verified your identity yet.
• In progress: You are going through the verification steps.
• Not completed: The verification was not finished; you can start over.
• Under review: Your verification is being reviewed; this usually takes up to 24 hours.
• Approved: Your identity is verified.
• Could not be verified: Your identity could not be verified; you can try again with your remaining attempts.
• Under 18: Members under 18 cannot list watches or open a store.
• Re-verification needed: Your identity approval was removed and you need to verify again.

You can make up to 3 attempts within 30 days. If you return to an unfinished verification within one hour using Continue, it does not count as a new attempt.

Within one hour you can pick up where you left off with Continue in the Identity section; this does not count as a new attempt. After an hour, the status changes to Not completed and you start a new attempt with Start again.

Your identity approval was removed, so you need to verify your identity again. Start a new verification in Profile settings › Profile › Identity. Until it is completed, you cannot list watches or open a store.

Once your identity is verified, you cannot change your first name, last name, date of birth or gender. If the Turkish ID number in your billing details was taken from your identity verification, it cannot be changed either. You can always change your profile photo, display name, e-mail address, address, phone number and signature code.

If your identity is not verified yet, correct your name in Profile settings › Profile › Identity and tap Save. Once your identity is verified, you cannot change your name; use the Report button in the same section to tell us about the mistake. Your request is reviewed and you receive the result as a notification.

On desktop you reach Profile settings from the left menu; on mobile, from Menu.

• On desktop: In the left menu of your dashboard, click My account › Profile settings. On other pages of the site, you can also click your name at the top right and choose Profile settings.
• On mobile: Tap Menu at the bottom, then tap the card with your name at the top.

Profile settings has five tabs: Profile, Phone, Trink Saat payouts, Preferences and Listing form.

• Profile: photo, identity, display name, e-mail, address, billing details and account deletion.
• Phone: phone verification and signature code.
• Trink Saat payouts: the payout account you saved for a Trink Saat sale.
• Preferences: language, currency and appearance.
• Listing form: the currency and delivery options used for new listings.

On mobile, the tabs are in the tab selector in the top bar. Tap the selector and choose the tab you want from the Page tabs list. The list closes when you tap outside it or swipe it down.

The Trink Saat payouts tab only appears once you have saved a payout account for a Trink Saat sale. After you save one, the tab is added to Profile settings.

Tap Menu in the bar at the bottom of the screen and the menu slides up. To close it, tap the empty area outside the menu or swipe it down. The menu also closes when you tap a page in it.

Click the icon next to the logo at the top of the left menu to collapse it into a narrow strip of icons. To expand it again, click the icon below the logo. On narrower screens the menu opens as an icon strip; you can expand it whenever you like.

On desktop, click a row that has sub-items, such as Auctions, to open them; click the same row again to close them. On mobile, tapping that row in Menu lists its sub-items on a new screen. To go back, tap the row name at the top (for example ‹ Auctions).

A red dot means there is something you need to do on a page in the menu. For example, if your phone number is not verified, a red dot appears next to Profile settings and the Phone tab. On mobile, the same dot also shows on the Menu button at the bottom.

In Profile settings › Profile, tap the button on the corner of your photo and choose Upload photo, Change photo or Remove photo. You can upload a JPG or PNG file of up to 5 MB. Then tap Save at the bottom.

If your identity is not verified yet, correct your name in Profile settings › Profile › Identity and tap Save. First and last names must be 2 to 50 characters long and may contain letters, spaces, hyphens and apostrophes. Once your identity is verified, you cannot change your name; if there is a mistake, tell us with the Report button in the same section.

Your member number is in the Identity section of Profile settings › Profile; you can copy it with the button next to it. On mobile, it is also shown on the card at the top of Menu.

In the Address section of Profile settings › Profile, choose your country, fill in the address fields and tap Save. In Türkiye, enter your province, district, neighbourhood and street address; outside Türkiye, enter your city, postcode and address line.

Yes. To post a listing, a Trink Saat listing or an auction listing as an individual member, your full address must be saved in your profile. The seller card on your listings shows only your city and country.

Invoices for services you buy from Watchlabb are issued with this number. Members who pay in Turkish lira are asked for their Turkish ID number; other members are asked for a tax number. If the number was taken from your identity verification, it cannot be changed; if you entered it yourself, you can update it with Change.

When you make a change, tap Save on the You have unsaved changes bar that appears at the bottom. Tap Discard to undo your changes. If you try to leave the page without saving, you will see a warning.

You add your e-mail address in the E-mail section of Profile settings › Profile:

1. Tap Add email, or Change if you already have an address.
2. Enter your new address; a 6-digit code is sent to it.
3. Enter the code within 10 minutes.

Once saved, Verified appears next to the address. Your old address stays in place until the new one is verified, and we send a notice to the old address when it changes.

This appears when there is no e-mail address on your account, or when your account is registered with a hidden Apple address. You can add your real e-mail address with Add email in the E-mail section.

Go to the Signature code section of Profile settings › Phone and tap Show. This section only appears once your phone number is verified; your signature code is assigned when you verify your number.

In Profile settings › Phone › Signature code, tap Change. Type a new code yourself or tap Suggest, then tap Save.

• Your code must be 3–30 characters and use only letters and numbers.
• You can split it into up to 4 parts with hyphens, for example blue-eagle-47.
• You can change your code up to 5 times a day.

Watchlabb's notification messages only come from +1 555 940 8677. This number does not accept messages; for questions, write to destek@watchlabb.com.

Notification messages Watchlabb sends from +1 555 940 8677 start with your signature code; sign-in and verification code messages do not include it. Do not click links in a notification message that has no signature code or a code that does not match yours, and report it to destek@watchlabb.com.

Do not share these codes with anyone. Watchlabb will never ask you for your sign-in or verification codes or your signature code.

No. Your signature code is a personal code that helps you recognise WhatsApp messages from Watchlabb. The code you write on paper and photograph with your watch when listing (for example K7Q3) is only for that listing.

On the Preferences tab you choose your language, currency and appearance. Your choices apply right away; there is nothing to save.

• Language: Türkçe or English. The site appears in the language you choose.
• Currency: USD, EUR or TRY. Listing prices are shown in this currency.
• Appearance: Light, Dark or System. With System, the appearance follows your device setting.

On desktop, click the row with your name at the bottom of the left menu to open the language, currency and appearance options. On mobile, use the Preferences card in Menu. On the sign-in screen, you can also switch language with the Türkçe / English buttons at the bottom.

Notification settings has its own page. On desktop, click My account › Notification settings in the left menu. On mobile, tap Menu and choose Notification settings.

In Notification settings you can turn notifications on or off separately in these groups. Each switch saves right away.

• My listings: listing reminders, your listing going live and boosts.
• Favourites and following: price drops on favourites and your favourite stores.
• Watch Radar: a watch you are looking for being listed.
• Auctions: being outbid and new bids on your auction.
• Campaigns and news: separately for notifications, WhatsApp and e-mail.

If you have a store, the My store group also appears.

WhatsApp notifications need a verified phone number, and e-mail notifications need an e-mail address on your account. Verify your phone in Profile settings › Phone and add your e-mail address on the Profile tab.

In Notification settings, turn off the E-mail switch in the Campaigns and news row. You can turn off the Notification and WhatsApp switches in the same row separately too.

You set them on the Listing form tab of Profile settings:

1. Choose USD, EUR or TRY as your Default listing currency.
2. Under Delivery options, turn on the options you usually offer: Shipping, In person (At the store for stores), Same day and International.
3. Tap Save.

When you create a new listing, the form opens with these values filled in; you can change them on each listing.

Your account cannot be deleted in the cases below; the screen tells you what to do and shows a button to the relevant page:

• You have an open store: your store needs to be closed first.
• You have an ongoing Trink Saat process: wait until it is completed or ends.
• You have an unfinished auction: your scheduled or live lots, lots you are leading or have won, and sale offers awaiting a reply must be settled.

Your account is deleted as soon as you tap Delete my account for good; there is no waiting period. You are signed out, and if your account has an e-mail address, we send an e-mail confirming the deletion.

All your live, sold, pending, inactive and rejected listings are deleted with your account. Your Trink Saat listings, Watch Radar searches and favourites are deleted too. Deleted listings cannot be restored.